How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 54242
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

Hp envy5540 1 paper jam even their no paper in the printer 2

This answer was rated:

hp envy5540 1 paper jam even their no paper in the printer
2 cartridge jam

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
No not operating correctly


Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Richard and other Printers Specialists are ready to help you

Please provide me the phone number to call you on

Customer: replied 1 year ago.
i have cleaned the printer but the carriage moves 5cm and stop

Are you able to get to the ink?

Customer: replied 1 year ago.
correct phone 441159142646

Let me know when I can call please

Customer: replied 1 year ago.
It is 1530 on 22/03/2018 you can phone now