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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 50966
Experience:  15 years consulting in the IT industry with Printing engineering
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Hp envy5540 1 paper jam even their no paper in the printer 2

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hp envy5540 1 paper jam even their no paper in the printer
2 cartridge jam

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
No not operating correctly

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Richard and other Printers Specialists are ready to help you

Please provide me the phone number to call you on

Customer: replied 9 months ago.
i have cleaned the printer but the carriage moves 5cm and stop

Are you able to get to the ink?

Customer: replied 9 months ago.
correct phone 441159142646

Let me know when I can call please

Customer: replied 9 months ago.
It is 1530 on 22/03/2018 you can phone now