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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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I put in new ink cartridge as it instructed but it keeps

Customer Question

I put in new ink cartridge as it instructed but it keeps going to error and back to enter ink cartridges
Submitted: 7 months ago.
Category: Printers
Expert:  cvd4311 replied 7 months ago.

Take out all ink cartridges and put them back in one at a time starting right to left. Sometimes they will not be seated properly. Also make sure you use genuine ink cartridge that pertain to your printer. Also what error is it giving you?

Customer: replied 7 months ago.
Did Still does the same
Expert:  cvd4311 replied 7 months ago.

What error is it giving you? And what kind of printer?

Expert:  cvd4311 replied 7 months ago.

Also are you using the menu key to change your ink cartridges?

Customer: replied 7 months ago.
Did Still does the same epsom 500 workforce
no
Customer: replied 7 months ago.
Did Still does the same epsom 500 workforce
no still says replaceink cartridges w/ menu key
Expert:  cvd4311 replied 7 months ago.

Okay your answer is not coming through that good. You are saying you have an epson wf500. Now are you using the Epson ink cartridges? And are you going through the menu key to change your cartridges?

To reset printer, hold down the power button for 60 seconds and let it reset to see if it picks up on the new ink cartridges.