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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I put in new ink cartridge as it instructed but it keeps

Customer Question

I put in new ink cartridge as it instructed but it keeps going to error and back to enter ink cartridges
Submitted: 11 days ago.
Category: Printers
Expert:  cvd4311 replied 10 days ago.

Take out all ink cartridges and put them back in one at a time starting right to left. Sometimes they will not be seated properly. Also make sure you use genuine ink cartridge that pertain to your printer. Also what error is it giving you?

Customer: replied 10 days ago.
Did Still does the same
Expert:  cvd4311 replied 10 days ago.

What error is it giving you? And what kind of printer?

Expert:  cvd4311 replied 10 days ago.

Also are you using the menu key to change your ink cartridges?

Customer: replied 10 days ago.
Did Still does the same epsom 500 workforce
no
Customer: replied 10 days ago.
Did Still does the same epsom 500 workforce
no still says replaceink cartridges w/ menu key
Expert:  cvd4311 replied 10 days ago.

Okay your answer is not coming through that good. You are saying you have an epson wf500. Now are you using the Epson ink cartridges? And are you going through the menu key to change your cartridges?

To reset printer, hold down the power button for 60 seconds and let it reset to see if it picks up on the new ink cartridges.