Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.
Is your computer a pc or a mac? What is your computer operating system?
You do not have to pay again. You may have received an offer for Premium Services. This offer is generated automatically by the system and may be ignored. The problem can usually be resolved without a Secure Remote Assistance session.
To correct the connection problem with your printer, we will need to remove your print server icon, uninstall your printer software, restart your computer, and download and install the latest drivers for your printer from the official manufacturer's support website. I can show you how to do this interactively. Please let me know when you are ready to continue.
Before we start you need to understand this: It is important to remove the printer software from the operating system completely before downloading and installing new software, because if the computer finds any of the old drivers on the hard drive it will reinstall them instead of installing the new drivers that were downloaded from the internet.
Please open the Control Panel desktop app on our computer. Do you know how to do this?