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Charlie
Charlie, Technician
Category: Printers
Satisfied Customers: 369
Experience:  27 years of experience, with the last 20 being exclusively with printers.
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Re XP-245 printer, indicator light on extreme right of

Customer Question

Re XP-245 printer, indicator light on extreme right of control panel shows continuously even when new cartridge has been installed (with installation checked several times) and computer panel indicates "printer error"
Submitted: 1 month ago.
Category: Printers
Expert:  Charlie replied 1 month ago.

Hello and welcome to Just Answer. I'm Charlie and will try to help you.

Expert:  Charlie replied 1 month ago.

When did this problem start?

Customer: replied 1 month ago.
About 4 weeks ago
Expert:  Charlie replied 1 month ago.

Try this.....

Open the ink cartridge access door.

Power down printer.

Get a paper towel moistened with greater than 90% Alcohol.

Clean the 2 silver railings.

move the carriage by hand to see if it moves freely.

Look for a strip plastic under the carriage.

Make sure it is straight and not cocked to one side.

Sometimes it will slip out of the reader under the carriage.

Please let me know if this helps.