Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello and welcome to Just Answer. I'm Charlie and will try to help you.
When did this problem start?
Open the ink cartridge access door.
Power down printer.
Get a paper towel moistened with greater than 90% Alcohol.
Clean the 2 silver railings.
move the carriage by hand to see if it moves freely.
Look for a strip plastic under the carriage.
Make sure it is straight and not cocked to one side.
Sometimes it will slip out of the reader under the carriage.
Please let me know if this helps.