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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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Keep getting error saying I have to turn it off. I turned it

Customer Question

Keep getting error saying I have to turn it off. I turned it off and on several times...same error message.
Assistant: Just to clarify, what's the exact make and model of your machine?
Customer: Workforce WF-3620
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC laptop
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: Started yesterday afternoon after I replaces two printer cartriges
Assistant: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
How is this different from using using the power button on the machine?
Expert:  Richard replied 6 months ago.

It removed all power to the machine