Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer, etc.?
Does it give any error or message? Does it print blank pages?Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Are you currently able to make a copy from the printer's glass? (not printing from the computer.)Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Thank you. Does it print blank pages from the computer?
Please reply at the box below. Thank you.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
It should be quick, and we can continue later if it's not finished, or I can fix on the issue while you are away.
- On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
https://tinyurl.com/y7vqz3sq, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
We can schedule a time. Please let me know. Thank you.
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you