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Ask Engineer1010 Your Own Question
Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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Assistant: How can I help? please can you help me with

Customer Question

hi there
Assistant: Hello. How can I help?
Customer: please can you help me with drivers for a printer ?
Assistant: How are you connecting to your printer: wirelessly or by USB?
Customer: yes by usb
Assistant: When did you last update the printer driver software?
Customer: i just got this printer but it is not new and it has no instalation disks
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: it is a Ricoh SP C252 SF
Submitted: 9 days ago.
Category: Printers
Expert:  KamilAnwar1 replied 9 days ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  KamilAnwar1 replied 9 days ago.

Can we do a remote session so i can fix this for you?

Customer: replied 9 days ago.
i can
Customer: replied 9 days ago.
remote session is fine
Customer: replied 9 days ago.
hello are you still there ?
Customer: replied 9 days ago.
i have teamviewer
Expert:  KamilAnwar1 replied 9 days ago.

I sent request for remote service. Please accept it then follow steps here to connect with me

Customer: replied 9 days ago.
can you guarantee that you will be able to fix this problem ?
Expert:  KamilAnwar1 replied 9 days ago.

Yes, and if the problem is not resolved the amount is refundable.

Customer: replied 9 days ago.
i have to take a important call , i will be back in 5 min
Expert:  KamilAnwar1 replied 9 days ago.

Okay

Expert:  JamesI replied 9 days ago.

Do you still require assistance, I see you raised a second question.

Expert:  JamesI replied 2 days ago.

Ive not heard back from you in some time, do you need anything further?