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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1169
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have a problem with my cannon printer. A piece of paper

Customer Question

hI I have a problem with my cannon printer. A piece of paper got jammed and now when it prints the letters are all jumbled up. This is the second printer I have had with the same problem
Assistant: How are you connecting to your printer: wirelessly or by USB?
Customer: usb
Assistant: When did you last update the printer driver software?
Customer: when I first bought it about a year ago.
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 4 months ago.

Hello, and thank you for choosing JA for your support needs. Ok, do you have a Vacuum or Compressed Air handy? That way I can give you the needed instructions to resolve this issue.

Expert:  VanMagnus Systems replied 4 months ago.

Also, the Model of Canon Printer is not listed. What is it?

Customer: replied 4 months ago.
Hi I have a vacume cleaner. No compressed air though
Customer: replied 4 months ago.
Hi it’s a cannon Mg4250
Customer: replied 4 months ago.
Hi You have sorted it!!!
Just used the nozel of the vacume cleaner on high and done the realignment and its sorted!Many thanks
Expert:  VanMagnus Systems replied 4 months ago.

Hello, glad to hear that my telling you what to assemble and I am happy you vacuumed out the Printer.

Please consider a Positive Rating for the Service Received.

Expert:  VanMagnus Systems replied 4 months ago.

Please remember JA for all of your future Technical needs.