Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.
Insert the cartridges and check to see if the problem is still there.
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