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ShivaK
ShivaK,
Category: Printers
Satisfied Customers: 469
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I have an Epson XP-445 printer which was wifi linked to my

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I have an Epson XP-445 printer which was wifi linked to my Mac. I have bought a new Mac. How do I get the printer working?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: I was wirelessly connected to the old Mac.
JA: When did you last update the printer driver software?
Customer: I don 't know. I don't really understand these things
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No.

Hi, this is Shiva and I will be helping you with your issue today.
I understand that you are facing difficulties with setting up your printer on your New Mac computer. I would be glad to assist you.

Please reply back when you are ready to proceed with the troubleshooting.

If the device is already on the same network, please follow the steps provided in the below video to add the printer on your new device

https://www.youtube.com/watch?v=IHorTYycZlU

If the device is not detected, below is the link with instructions to configure the network on printer using Printer Control panel.

https://www.youtube.com/watch?v=h5f7uR_v5v4

Please let me know if you face any difficulties. I would be glad to assist you further. I would also be able to provide you free remote assistance session to help you fix the issue.

I look forward for your reply to assist you further.

ShivaK and 4 other Printers Specialists are ready to help you
Customer: replied 11 days ago.
Thank you. I think the printer is connected now, but there is a problem which it was displaying with the old Mac. I have just tried to print something. It won't print and it says the printer is off-line. But it must be on-line in some respect because if I ask it to scan, it does this perfectly. How do I get it to print?

I would be able to assist you quickly over a remote assistance session. Please let me know if you are okay with that.

Please ensure all the 3 devices your Old mac, New mac and printer are on same network.

Add the printer on both the computers using the steps mentioned in the below video.

https://www.youtube.com/watch?v=IHorTYycZlU

If I have fully answered your question, please take a moment to scroll up the page and provide a 5 star rating. If you have additional concerns, please use the reply box and let me know so I can further assist you.

Customer: replied 11 days ago.
If you are still working, a remote assistance would be good.

Please click on below link to download the remote assistance tool

A small file will download, please run/open the file to connect.
Please let me know if you face any difficulties while downloading or running the remote assistance tool.

https://justanswer.screenconnect.com/?Session=c4b68ab1-e1bb-4b90-81f6-2877ef733662

Customer: replied 11 days ago.
Thank you. Printer is working. That was brilliant.

You are welcome. Please feel free to reply back anytime for further assistance. Have a great day!!