Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi this is Kaushik, I will assist you with the issue.
Is the scanner connected to the computer via a wireless connection or using a USB cable?
Is it the same while printing too or just while scanning?
Shall I go ahead and remotely access the computer to check on the issue and get it resolved?
Please click on the below link and select JOIN option. A file will be downloaded. Please install the downloaded file to establish remote connection.
I am glad that I was able to get the issue resolved.
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