How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kausik Your Own Question
Kausik
Kausik,
Category: Printers
Satisfied Customers: 449
104427573
Type Your Printers Question Here...
Kausik is online now

For some reason my wont scan documents. Epson ET-2550,

This answer was rated:

For some reason my wont scan documents.
JA: What's the brand and model of your product?
Customer: Epson ET-2550
JA: What have you tried so far?
Customer: nothing it tells me "it cant connect" to scan, but it prints fine .
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No.

Hi this is Kaushik, I will assist you with the issue.

Is the scanner connected to the computer via a wireless connection or using a USB cable?

Customer: replied 11 days ago.
Customer: replied 11 days ago.
wireless.

Is it the same while printing too or just while scanning?

Customer: replied 11 days ago.
Just when scanning

Shall I go ahead and remotely access the computer to check on the issue and get it resolved?

Customer: replied 11 days ago.
please.

Please click on the below link and select JOIN option. A file will be downloaded. Please install the downloaded file to establish remote connection.

https://justanswer.screenconnect.com/?Session=f859a491-eb18-446e-adca-52666f340311

I am glad that I was able to get the issue resolved.

If my support was helpful, can you please provide me a rating in our page?. Your rating is very important to me.

Kausik and other Printers Specialists are ready to help you