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Syseng, Engineer
Category: Printers
Satisfied Customers: 9113
Experience:  Microsoft Certified with over 17 years experience in system integration and development
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My OfficeJet Pro 7720 was delivered without set up

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My OfficeJet Pro 7720 was delivered without set up cartridges. The seller, urboturbo, says HP do not provide set up cartridges. But, when I bought HP 953 cartridges, the printer would not accept, telling me to "Use SET UP cartridges that came with your printer". Must I return the printer and demand a refund, or is there a user-friendly solution?
JA: What's the brand and model of your printer?
Customer: HP OfficeJet Pro 7720 .
JA: How long has this been going on with your printer?
Customer: About a week.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: It`s set-up. Should be independent of outside hardware, isn`t it?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Yes. I`m waiting to start using my brand-new printer.


My name is David.

Urboturbo is not correct - the printer should have the setup cartridges included in the box. If they are not included, you must return them to the merchant (Urboturbo) for a refund or exchange.

The initial printer setup requires the setup cartridges to perform proper calibration of the printer. The printer will not function properly without them.

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