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RobsWorld
RobsWorld, Engineer
Category: Printers
Satisfied Customers: 894
Experience:  I.T Support
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Power light and warning light blinking constantly Assistant:

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Power light and warning light blinking constantly
Assistant: What's the brand and model of your printer?
Customer: Canon Pixma MG3051
Assistant: How long has this been going on with your printer?
Customer: couple of days
Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: N/A - it's wireless and I use a Chromebook
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: No, I tried last night and noone replied so I went to bed

Welcome to Just Answer, My names Rob. I am here to look into the issue your having today! Let me know when your ready to go.

Customer: replied 2 months ago.
Ready
Customer: replied 2 months ago.
I have tried switching printer on and off and disconnecting from power - no success

What happens when you tried to print?

Customer: replied 2 months ago.
Nothing

Can you Open the lid, Remove the ink, Turn it Off, Turn it on, Put the ink back in. When did this last print?

Customer: replied 2 months ago.
Ok, I will try this now
Customer: replied 2 months ago.
Done the above and no change. Last time it printed was several days ago.

How long have you had it?

Customer: replied 2 months ago.
About 2 years

When did you last change the ink?

Customer: replied 2 months ago.
Black ink cartridge was replaced a couple of weeks ago

Okay, Can you remove and reinsert the paper?

Customer: replied 2 months ago.
I could try putting in a brand new ink cartridge ?
Customer: replied 2 months ago.
No problem with paper as there is a tray at the back to drop the paper into

If you have a new one yes try this but I would not suggest buying another.

Customer: replied 2 months ago.
I just pushed the paper in and pulled it out - no change. Will try a new ink cartridge now
Customer: replied 2 months ago.
No change with a new cartridge

Okay, In my opinion there is a hardware issue with the printer. Because these devices are quite cheap to buy it is not economically worth spending anymore time/money trying to get this fixed. I would suggest you replace it with this product which comes with Ink Cartridge https://www.argos.co.uk/product/6530639

Customer: replied 2 months ago.
OK, thought so, but worth a try with you guys, Thanks.

Thanks for choosing us, Please rate our service at the top right, If you need any help choosing a new printer let me know.

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