Printer Repair Questions? Ask IT Technicians for Answers ASAP
Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
You will need to re-install the software/drivers for the printer. The drivers seem corrupt or incompatible.
Please confirm what version of Windows you have i will send you a link to the correct drivers
OK, i will send you the link to the drivers
I can also offer to resolve the issue for you by carrying out a remote session.
Driver link is below;
You will need to go to add/remove programs uninstall the current software and install the provided
Please let me know how you get on and if you need any more help over chat.
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I provided instructions on what to do. Once carried out you should no longer have the weird symbols printing continuously.
What were the two options?
Did you manage to re-install the drivers?
Ok, have you followed the wizard to the end?
Ok, so are you printing ok now?
Your Welcome :-)
Ok, before re-installing the drivers/software did you uninstall the old software via Add/Remove Programs?
Ok, i did mention it earlier to remove and then install.
Control Panel, Add Remove Programs.
Find the printer Uninstall. Restart and then re-install. Please try that.
Im here if you get stuck at all.
First restart the PC then yes go back to the link and re-install.