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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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My Epson XP 520 can print OK (WiFi} connection but can not

Customer Question

My Epson XP 520 can print OK (WiFi} connection but can not connect to scan
JA: Is there an error code on your printer when you try to scan?
Customer: Only message is "Communication error. Check the connection"
JA: When did you last update the printer driver software?
Customer: Just now
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Do you have a Windows or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 3 months ago.

Windows 10 - can only speak with you from my land line ***

Expert:  Viet - Printer Tech replied 3 months ago.

Thank you. I do live online support. Do you have the Epson Scan program on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

Expert:  Viet - Printer Tech replied 3 months ago.

It looks like you are not there; we can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.