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rahuljaexpert
rahuljaexpert,
Category: Printers
Satisfied Customers: 1321
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It needs servicing as the print copy is not good, Brother

Customer Question

It needs servicing as the print copy is not good
JA: What's the brand and model of your printer?
Customer: Brother ;MFC 9460CDN
JA: How long has this been going on with your printer?
Customer: LAST 7 DAYS
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: WHEN WINDOWS 10 CAME IN
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO
Submitted: 3 months ago.
Category: Printers
Expert:  rahuljaexpert replied 3 months ago.

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions, i understand that you are facing issues with your Printer, Correct ?

Customer: replied 3 months ago.
Expert:  rahuljaexpert replied 3 months ago.

When was the Last time you replaced the Cartridges ?

Customer: replied 3 months ago.
It has 4 cartridges and no warning yet that any of them need replacing
Expert:  rahuljaexpert replied 3 months ago.

Okay ,What is the Problem in the print Copy ?

Customer: replied 3 months ago.
some smudging [small particles of ink]
Expert:  rahuljaexpert replied 3 months ago.

Okay, Had you cleaned the cartridges ?

Customer: replied 3 months ago.
i have
Expert:  rahuljaexpert replied 3 months ago.

Okay, Cleaned the Print heads and nozzles for the same ?

Expert:  rahuljaexpert replied 3 months ago.

Hello, Are you there ?

Customer: replied 3 months ago.
I have tried that and it has not worked!
Expert:  rahuljaexpert replied 3 months ago.

A defective drum can also cause print lines to appear on paper, often times in the same place on each piece of paper. ... When it is not fusing correctly, toner can become smudged on the paper if non-fused toner sticks to the rollers.

Expert:  rahuljaexpert replied 3 months ago.

You must be facing issues with your Drum or with The Cartridges .

Customer: replied 3 months ago.
That seems likely, there could very well be drum issues. The cost of a replacement today seems to outweigh the cost of a new machine!
Expert:  rahuljaexpert replied 3 months ago.

Yes, Would also suggest you to call the Customer Support Team And Confirm if the Issue is same to be sure .

Can you provide me the Printer make and Model so that i can provide you with the Number :)

Customer: replied 3 months ago.
I answered this when coming onto your sight
Expert:  rahuljaexpert replied 3 months ago.

Okay Got it .

Call on dedicated customer service team on the following number: 0333(###) ###-####/a>

Opening hours: 9am - 5.30pm (Monday to Friday)

Expert:  rahuljaexpert replied 3 months ago.

If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you :)

Expert:  rahuljaexpert replied 3 months ago.

Most Probably it is the Drum issue but would request you to cross check :)

I am So sorry that i could not help you with your issue but i tried my best to help you out, would thank you for your time and patience .
And finally Thank you for allowing me to help you with your concern. I want nothing more than you to be 100% satisfied with my assistance. If you are happy with my assistance, please use the stars above to rate my assistance , it really means everything for Me :-).

Expert:  rahuljaexpert replied 3 months ago.

I would request you to please rate my services if you liked my effort :)
You will see a rating enabled for this question on top.