Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
The instructions I gave you please.... repeated again below
ok, and the results? Though it was shorted then 10 minutes since you replied
"some advise please"
And the instructions take longer then 10 minutes to do
When the printer stops, does the power go off on it?
Put the old toner back in, does it then function?
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.