Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi My name is***** see that you need a live call. I cannot assist you with that today but I can try help you online.
Can you please open the unit to see if there is a front paper jam ?
Unplug the printers power from the wall. After you removed the paper tray - look and see inside if there is not a paper jam - or sheet of paper jammed up in the top. Pull it out carefully and slowly if there is a sheet there. I will stand by to hear if you have found this issue or not?
I have not hear back from you in a few days so I will presume you have found a solution to the problem. Please don't forget top rate my service. I am on standby if you need any further assistance :)