Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I'm sorry about the issue. Is the printer's screen or the computer's screen asking for the password?Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?Please reply at the box below. Thank you,
Thank you. Have you tried the wireless setup wizard on the printer's screen yet? Please reply at the box below. Thank you,
Thank you. Does it show the IP Address in the configuration page? Can you delete the printer on the computer, then reinstall it on the computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
https://tinyurl.com/y4cw6cl2, then open / run / install the item called Elsinore.ScreenConnect.Client when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Connected, working on issue. Thank you.
I have resolved the printing issue via remote support. (HP ENVY 4520 printer HP790464 192.168.1.12 TCP / IP.)
If you need help with anything else, please come back any time. Thank you very much.