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Rafi Bederian
Rafi Bederian,
Category: Printers
Satisfied Customers: 300
Experience:  IT Manager at Dollar Shave Club
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I have an hp envy 5530 printer, I ran out of ink and my

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I have an hp envy 5530 printer, I ran out of ink and my friend who uses your instant ink system let me have two in cartridges, I have not got on instant ink account. When I put the cartridges into the printer it printed, it will not print now, it states I must enroll in your scheme. As I rarely use the printer I do not wish to enroll as it wouldn't be worth the money, what do I do?
JA: What's the model of your printer?
Customer: Hp envy 5530. Purchased some 4 years ago or so.
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: No error messages, yes I can open the lid .
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hello this is Rafi, IT Specialist with 10+ years of experience. I am currently reviewing your question. Please note that Secure Remote Assistance are auto-generated and communication through chat is fine with me.

Is the ink the original HP brand that you replaced?

Rafi Bederian and 13 other Printers Specialists are ready to help you
Customer: replied 10 days ago.

Scheme usually means a liner or roller issues. Im assuming you have not replaced any parts? My phone provider is not letting me make a call so I am going to cancel the call request so you dont get billed

Customer: replied 10 days ago.
What does liner roller problem mean, can I adjust them.

Its a part that will need replacment