Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)
FOLLOW UP QUESTION -> on which printer is this - make and model?
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You said it prints black and white, when did it last print in color?
I see, based on the information you have provided, it seems like only word documents are printing in B/W. To ensure they print in color, you should change the settings in Word at the Print screen as follows:
In the dialog box, find and select the properties for printing in color, grayscale or black and white. Ensure Color is selected.
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