Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is***** to hear you are having trouble with your printer.
Since the printer was just recently working, I recommend a power reset as that will drain errors from memory and may resolve the issue. Unplug the printer power cord and unplug all peripherals. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord into a wall socket (not a surge protector or power strip) and then plug the printer back into all peripherals. Then power up the printer and test to see if the issue is resolved.
Let me know the result.
Ok then next click the following link to open the drivers/firmware download web site for your printer:
Then click the All Drivers link to expand it.
Scroll down and click to expand Firmware.
Download the firmware update file that matches the exact model number of your printer (the second firmware file).
Then select Run if prompted, otherwise go to your Downloads directory and double click on the firmware update file and follow the prompts to complete the firmware update installation.
Then power down and power up your printer and test to see if the problem is fixed.
Did you complete the instructions I posted above for updating the firmware?