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Karthik
Karthik,
Category: Printers
Satisfied Customers: 1331
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HP Photosmart C5280, Too now! Regularly, It seems

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Hello Russell
JA: What's the brand and model of your printer?
Customer: HP Photosmart C5280
JA: How long has this been going on with your printer?
Customer: Too long now!
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Regularly
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It seems confused... thinks it has a paper jam!

Hi, this is Karthik. I will be helping you from here.

I understand that you are unable to print. Do you see any error on printer's screen?

Customer: replied 3 months ago.
It also says something is blocking the print heads carriage rail? Without stripping the device, I have had a very good look and blown it out with Dust Off.
Customer: replied 3 months ago.
Clear carriage jam and press ok - have done this...
Customer: replied 3 months ago.
I can hear it trying to send the heads across but it is stuck?

Okay, let me give you instructions to clear the paper jam.

Please click on below link and perform all the steps listed. Let me know if it did not worked.

https://support.hp.com/in-en/document/c00909241

Customer: replied 3 months ago.
Thank you Karthick - I will go through these steps, but am pretty sure (apart from swab cleaning rollers) that I have done all it suggests!

Welcome, if it doesn't work let me know.

And if it worked, please scroll this screen all the way up and you will see stars, click on any star and click submit to rate me.

Customer: replied 3 months ago.
I will have to return to do this - need to power down here.

Not a problem. You can do it later.

Karthik and 2 other Printers Specialists are ready to help you