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Shaz Yousaf
Shaz Yousaf, Consultant
Category: Printers
Satisfied Customers: 294
Experience:  MSc Computer Networks & Security
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Using a Mac and epson scp600, it used to print all sizes of

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using a Mac and epson scp600, it used to print all sizes of paper okay, but now it will print A4 ok, but and other size it is printing a quarter of the photo in one of 4 quarters on the paper, cannot get a full A% or A^ photo
JA: What's the brand and model of your printer?
Customer: epson SC p600
JA: How long has this been going on with your printer?
Customer: the last week or so
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: it has the latest Mojave 10.14.1
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.

Can you advise what application you are using to open and print the image on your MAC?

Customer: replied 2 years ago.
it does not matter what application I use, the result is the same.

Ok, fine let me look into the specific printer you are having issues with to get you the correct steps to overcome the issue. I will then accept the phone call request and talk you through the setup.

Customer: replied 2 years ago.
why not?
Customer: replied 2 years ago.
you are very slow at responding, I do not feel I am getting 100% attention.
Customer: replied 2 years ago.
100% dissatisfied! How can you say 100% guaranteed when nothing is happening?

i am currently finding the solution to your issue as i explained earlier. Alternatively the best option would be a remote session via team viewer

I can accept the phone call request and as a good will gesture will also setup a remote session so i can take over the MAC to resolve

Please confirm?

Shaz Yousaf and 6 other Printers Specialists are ready to help you

16.20pm

Confirming we are on a phone call and also carrying out a remote session.

Session complete. Provided an alternative solution to achieve the the prints.

Customer: replied 2 years ago.
I tried my Mac laptop and printed and its all fine, so its some settings in the desktop.

Ok, i will see if i can find out any further steps for you to try.