Printer Repair Questions? Ask IT Technicians for Answers ASAP
Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
Can you advise what application you are using to open and print the image on your MAC?
Ok, fine let me look into the specific printer you are having issues with to get you the correct steps to overcome the issue. I will then accept the phone call request and talk you through the setup.
i am currently finding the solution to your issue as i explained earlier. Alternatively the best option would be a remote session via team viewer
I can accept the phone call request and as a good will gesture will also setup a remote session so i can take over the MAC to resolve
Confirming we are on a phone call and also carrying out a remote session.
Session complete. Provided an alternative solution to achieve the the prints.
Ok, i will see if i can find out any further steps for you to try.