Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, this is Biro. You have reach JustAnswer.com which is a Paid Question and Answer site. I will be helping you with your issue today.As I understand you are unable to scan after installing Windows 10. Am I correct on that?
Is the printer connected via USB cable or wireless ?
We need to upgrade/reinstall the complete printer drivers on the computer as upgrading windows version will cause driver incompatibility.
Unplug USB cable from the printer.
Start > Control Panel > Programmes and Features > Uninstall all Canon Printer softwares currently listed.
Once done download latest drivers from the following location and install it -
Let me know if you face any issue
Can you share the computer screen with me ?
Let me check what else I can do for you. Give me sometime
Did you complete remove all Canon softwares before installing the new one ?
Turn off the printer. Unplug the power cord from the wall socket and keep it off for 2-3 mins. Plug back in the cord and turn back on the printer and check
Sure. Let me know.
Do you have the pdf reader installed after upgrading to Windows 10 ?
Sorry. We have run out of options on chat. I can help further but only on remote session.
Welcome. Take care