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rahuljaexpert
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Category: Printers
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Tried to replace my HP M575f ITB belt then the machine asked

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tried to replace my HP M575f ITB belt then the machine asked for fuser kit which was also replaced, but the machine will not boot up and does not reconize the replaced parts - and to top it off my HP service contract company has gone bust
JA: What's the brand and model of your printer?
Customer: HP M575f Enterprise MFP
JA: How long has this been going on with your printer?
Customer: friday morning
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: rang and got answer phone from Services Contract Specialists Ltd only to find this morning they are being struck off by HMRC
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: just need my printer working again !!

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions, i understand that you are facing issues with your Printer, Correct ?

Customer: replied 2 months ago.
that is correct

Okay , When were the Parts replaced for the same ?

Customer: replied 2 months ago.
Original HP products were purchased and put into the machine friday

Okay , Since then you are getting the errors correct ? Are the errors popping up ?

Hello, Are you connected here with me ? :)

Customer: replied 2 months ago.
we get grinding then

Okay , That meas you are getting the hardware failure noise from the printer .

Customer: replied 2 months ago.
message states 50.2F.11 Fuser error, to continue turn off then on -

If you are experiencing an "50.2F.00 Fuser error", first turn the printer off and back on. ... The fuser assembly is the component at the back of the printer which heats up and bonds toner to the page. It is a consumable part and will need to be replaced several times over the life of a typical printer.

Customer: replied 2 months ago.
we have done this but get a grinding and then the message reapp
Customer: replied 2 months ago.
I have just put a new one in

Yes, That is because the Fuser has not been fixed correctly at the back .

Customer: replied 2 months ago.
fuser is locating the same as the old one we replaced

Since it is a hardware issue, I cannot do much but yes i can guide you through of what you can do for the same . Is that okay ?

Customer: replied 2 months ago.
we had no grinding before this was install

Yes, That is because it has caused your Printer with some Hardware Failure . That is why you are getting this noise .

May i know the time passed for the printer ? How old is the Printer ?

Customer: replied 2 months ago.
2013

Oh Okay . It is quite old .

Customer: replied 2 months ago.
the printer is not used for anything like it totals in copies,scans or faxes
Customer: replied 2 months ago.
hence the service agreement

Yes, I would suggest you to take the Printer to the near by Service store or ask the HP team about it since it is an Hardware Failure issue .

HP Printer Support:

Monday through Friday 8:00 a.m. to Midnight EST / Saturday through Sunday 9:00 a.m. to 9:00 p.m. EST (Excluding public holidays)

(888)(###) ###-####/strong>

If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you .

Customer: replied 2 months ago.
is the phone number actually in england
Customer: replied 2 months ago.
no point me talking to someone in the states

That is the Toll Free Number , Would request you to call and check . Cause HP would be the Correct People to guide you with the Hardware issues .

I shall wait till then .

rahuljaexpert and 4 other Printers Specialists are ready to help you
Customer: replied 2 months ago.
thanks for your help

Also I would request you to please rate my services if you liked my effort :)
You will see a rating enabled for this question on top.

You will see a rating enabled for this question on top.

Thanks For the Rating :)

Again if you are Facing any issues feel free to contact me .