Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now allows you to install it.
Let me know the results please
Are you trying to install it via USB or wireless?
Can you please remove the power to your wifi router, then wait 2 minutes, connect the power, restart the computer and try to again install the printer.
Let me know how you go please.
No problem and thank you.
Let me know how you go with my last instructions please.
If you go to start, control panel, devices and printers.
Do you now see the printer listed there in your list of printers?
Ok, now restart the computer and try to print to it please.
Tell me what then happens.
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