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I have attempted to just copy a sheet of a4 on my Officejet

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I have attempted to just copy a sheet of a4 on my Officejet 4650
JA: What kind of computer or device are you printing from?
Customer: I don't want to copy from my computer, just from the printer and up until today I have had copy on the small screen of the printer.This appears to have been replaced by PRINTABLES.How can I simply copy a single sheet very quickly as I could yesterday?
JA: The Printer Technician will be able to walk you through that. How long has this been going on with your OfficeJet?
Customer: Just today when I have received a message concerning my new printer e-mail
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Not for over a year.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thanks

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions,I understand that you are facing issues with your Printer, Correct ?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
I just want to copy from my printer as I could yesterday.

Okay, Since when are you facing the issue ?

Customer: replied 10 months ago.
From today

Okay, Let me check with the same .

Okay, Check the image for the same .

Click on Copy instead of Scan and let me know how it goes .

If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you :)

Customer: replied 10 months ago.
I can't click on COPY as it is not showing.

Slide the Screen towards left/right .

Did you manage to do that ?

Customer: replied 10 months ago.
Many thanks. It seems to be working perfectly.Sorry about my ignorance

I would request you to please rate my services if you liked my effort :)
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I kindly request you to provide me with above star and above rating if you liked my assistance. It will be very helpful .

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