Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is***** that you are having trouble with your printer.
First uninstall all the new ink cartridges and replace them with the old ink cartridges.
Next unplug the power cord, wait three minutes, plug the power cord back in and turn on the printer.
If the error is gone (perhaps there is a low ink error message which is OK because the old cartridges are now installed), replace one old cartridge with one new cartridge then check to see if the error occurs. If not then power down and power up the printer and verify that the error still does not occur.
Then do the same with the remaining cartridges until you find the cartridge causing the error - then swap that cartridge with the old one and proceed to the next new cartridge installation.
Then return every new cartridge that caused the error for a replacement then install those in the same manner and verify the error does not return.
Then run a test print to verify printer operation.
Yes I am here
Is the new cartridge genuine from the printer manufacturer or a discount ink cartridge?
Most of the printer manufacturers now include software in their printers to detect cartridges that they did not manufacture or refill. They do not always detect the cartridges as not theirs however it does happen in some cases.
My apologies - I was not notified of your response.
A software uninstall then reinstall will not fix it because the printer is rejecting the cartridge.
When cartridges are remanufactured there is a reset process they use so that the discount cartridges are not detected by the printer. However, there is a limit to how many times each cartridge can be reset. So most likely the cartridge you have has been reset too many times. I understand that you have a long drive to get a new cartridge however that would be what you need to do to fix the problem.
Yes it would
You're welcome and glad I could help :)