How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Printers
Satisfied Customers: 65766
Experience:  15 years consulting in the IT industry with Printing engineering
Type Your Printers Question Here...
Richard is online now

I have a EPSON ET-2500 and have new black ink but it won't

Customer Question

I have a EPSON ET-2500 and have new black ink but it won't print.
JA: What kind of computer or device are you printing from?
Customer: I have a MacBook Pro
JA: How long has this been going on with your ET-2500?
Customer: it was attached to my desktop however I want to move the printer to the kitchen and use for my laptop
JA: When did you last update the Operating System (OS) on your jo-1019
Customer: I haven't
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: on the test it prints the colour three blocks fine it is just not printing at all black
Submitted: 11 months ago.
Category: Printers
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
hi - just tried this and its still printing blank
Expert:  Richard replied 11 months ago.


Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 11 months ago.
it doesn't seem possible to remove the ink. its inside a sealed compartment
Expert:  Richard replied 11 months ago.

Can you please click on my link below*****************e6ccfb9d

And go to page 128

This will show you how to do this.

Please let me know

Thank you