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Richard, Engineer
Category: Printers
Satisfied Customers: 59462
Experience:  15 years consulting in the IT industry with Printing engineering
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My Hp envy 4520, My HP Envy 4250 copies in colour but prints

Customer Question

My Hp envy 4520
JA: What's the brand and model of your printer?
Customer: My HP Envy 4250 copies in colour but prints photos in black and white. Help please!
JA: How long has this been going on with your printer?
Customer: A few days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have just deleted the printer and installed it again - nothing else.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't think so.
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

When you go to print, look on the print window and you will see the printer options, click this and look for print in black and white.

Uncheck this and then try to print and it should then do color.

Let me know please how you go.

Thank you

Customer: replied 4 months ago.
HP Envy 4520
Customer: replied 4 months ago.
You mean the print window on the HP Envy I presume?
Expert:  Richard replied 4 months ago.

The print window on the computer please, when you go to print.