How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 56886
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

My Hp envy 4520, My HP Envy 4250 copies in colour but prints

Customer Question

My Hp envy 4520
JA: What's the brand and model of your printer?
Customer: My HP Envy 4250 copies in colour but prints photos in black and white. Help please!
JA: How long has this been going on with your printer?
Customer: A few days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have just deleted the printer and installed it again - nothing else.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't think so.
Submitted: 12 days ago.
Category: Printers
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

When you go to print, look on the print window and you will see the printer options, click this and look for print in black and white.

Uncheck this and then try to print and it should then do color.

Let me know please how you go.

Thank you

Customer: replied 12 days ago.
HP Envy 4520
Customer: replied 12 days ago.
You mean the print window on the HP Envy I presume?
Expert:  Richard replied 12 days ago.

The print window on the computer please, when you go to print.