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Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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Trying to set up new G3501 printer, Am printing from Mac OS

Customer Question

Trying to set up new G3501 printer
JA: What kind of computer or device are you printing from?
Customer: Am printing from Mac OS Mojave 10.14.6
JA: How long has this been going on with your G3501?
Customer: Have just bought it just unpacked it today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: It is up to date, I checked
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I downloaded the G1000 successfully but I have upgraded to this high spec printer
Submitted: 4 months ago.
Category: Printers
Expert:  Rahul_Verma replied 4 months ago.

Hi, this is Rahul. You have reached which is a Paid Question and Answer site. I will be helping you with your issue today.

As I understand you would like to install the printer on your mac, I will be glad to assist you.

Customer: replied 4 months ago.
Thank you I have been trying for hours but although I can see my printer it says it is printing but nothing happens
Expert:  Rahul_Verma replied 4 months ago.

Okay in that case I need to connect your computer.

Please let me know are you using same computer for chatting with me?

if yes then,

With your issue if I connect your computer remotely, and assist you on remote assistance Is it fine for you ? It will be easy for m

Customer: replied 4 months ago.
Mmmmm I am a bit nervous about you connecting to my computer
Expert:  Rahul_Verma replied 4 months ago.

No worry its fully secure.

Please use the below link and let me know once it will ask for the joining code to get connect.


Customer: replied 4 months ago.
I have just read that you deduct even more money from me signed up and paying 6 dollars is this true
Expert:  Rahul_Verma replied 4 months ago.

Please let me know is it fine to proceed with your issue first?


Please use the below numbers for any kind of issue regarding deduction and charges.

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Expert:  Rahul_Verma replied 4 months ago.

I will be waiting for your response.