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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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Trying to set up new G3501 printer, Am printing from Mac OS

Customer Question

Trying to set up new G3501 printer
JA: What kind of computer or device are you printing from?
Customer: Am printing from Mac OS Mojave 10.14.6
JA: How long has this been going on with your G3501?
Customer: Have just bought it just unpacked it today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: It is up to date, I checked
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I downloaded the G1000 successfully but I have upgraded to this high spec printer
Submitted: 11 days ago.
Category: Printers
Expert:  Rahul_Verma replied 11 days ago.

Hi, this is Rahul. You have reached JustAnswer.com which is a Paid Question and Answer site. I will be helping you with your issue today.

As I understand you would like to install the printer on your mac, I will be glad to assist you.

Customer: replied 11 days ago.
Thank you I have been trying for hours but although I can see my printer it says it is printing but nothing happens
Expert:  Rahul_Verma replied 11 days ago.

Okay in that case I need to connect your computer.

Please let me know are you using same computer for chatting with me?

if yes then,

With your issue if I connect your computer remotely, and assist you on remote assistance Is it fine for you ? It will be easy for m

Customer: replied 11 days ago.
Mmmmm I am a bit nervous about you connecting to my computer
Expert:  Rahul_Verma replied 11 days ago.

No worry its fully secure.

Please use the below link and let me know once it will ask for the joining code to get connect.

Link: https://justanswer.screenconnect.com/

Customer: replied 11 days ago.
I have just read that you deduct even more money from me signed up and paying 6 dollars is this true
Expert:  Rahul_Verma replied 11 days ago.

Please let me know is it fine to proceed with your issue first?

However,

Please use the below numbers for any kind of issue regarding deduction and charges.

Just Answer Toll-free Customer Care International:

USA 1-***-***-****

Australia 1800-679-634

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United Kingdom 0***-***-****

The rest of the world 1-***-***-****

Expert:  Rahul_Verma replied 11 days ago.

I will be waiting for your response.