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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 8795
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My hp envy 4507 will not print from my computer. i have

Customer Question

my hp envy 4507 will not print from my computer. i have checked all the settings and is linking to my computer wirelessly. When i try to print in keeps referring me to your web site. I have scanned a document but it will not lat me print.
JA: Is there an error code on your printer when you try to scan?
Customer: No it scans fine but wont print
JA: When did you last update the printer driver software?
Customer: i did that just now. it said i did not need an update.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no just how to get it to print
Submitted: 10 days ago.
Category: Printers
Expert:  Shefin replied 10 days ago.

Hi, my name isCustomerand welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

I may need to ask you further questions to give you a fully detailed answer.

Do you get any error regarding HP Instant Ink?

Have you ever enrolled for HP Instant Ink?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Customer/p>
Customer: replied 10 days ago.
the massage say it can not print and refers me to your web page. Yes i am enrolled in HP instant ink. I am using and apple mac computer
Expert:  Shefin replied 10 days ago.

Please go to the link below, sign in using your email address.

https://instantink.hpconnected.com/us/en/

Please update the payment and cartridge status. Make sure that the website says the printer is online and cartridges are working fine. Then, try printing again.

If you have any follow-up questions, don't hesitate to ask. Please use the reply box and let me know. I’m happy to help.

Thank you!

Customer/p>