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RakeshPal
RakeshPal,
Category: Printers
Satisfied Customers: 385
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My printer wont print off documents online it says the

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my printer wont print off documents online it says the printer is ofline i cant get it back online
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: when i bought it about 6 months ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: dont think so

Hi, this is Rakesh. You have reached www.JustAnswer.com which is a Paid Question and Answer site. I will be helping you with your issue from here.

Customer: replied 2 months ago.
printer is ofline

Please let me know your printer make and model no.

Customer: replied 2 months ago.
hp envy 6200
Customer: replied 2 months ago.
hp envy 6234

From which device you are trying to connect your printer.

Customer: replied 2 months ago.
Computer

Windows or Mac.

Customer: replied 2 months ago.
Mac

Your printer is connect to your Network, If yes please let me know the Ip Address of your Printer.

Customer: replied 2 months ago.
Ip:192.168.0.16

Please follow the below step to add Printer, Once you done please let me know the status.

  1. Click on the Apple symbol on the top, left-hand corner. Then, click System Preferences.

  2. Click on the Printers & Scanners icon.

  3. Click the plus “+” sign to add the printer. (You may have to hit Add Printer.. after clicking the plus sign)

  4. A new window will open. Click on the IP icon at the top and fill out the information.
    You can use the Generic PostScript or Generic PCL Printer options. However, these will not support any advanced features with your printer.

  5. Add the printer to your computer and it should appear in your printers list once configured. Print a test page to confirm the printer is functioning correctly.

Customer: replied 2 months ago.
Just printed of computer hope it will be okay now thanks

Thanks,

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