How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask RakeshPal Your Own Question
Category: Printers
Satisfied Customers: 1208
Type Your Printers Question Here...
RakeshPal is online now

My printer wont print off documents online it says the

This answer was rated:

my printer wont print off documents online it says the printer is ofline i cant get it back online
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: when i bought it about 6 months ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: dont think so

Hi, this is Rakesh. You have reached which is a Paid Question and Answer site. I will be helping you with your issue from here.

Customer: replied 10 months ago.
printer is ofline

Please let me know your printer make and model no.

Customer: replied 10 months ago.
hp envy 6200
Customer: replied 10 months ago.
hp envy 6234

From which device you are trying to connect your printer.

Customer: replied 10 months ago.

Windows or Mac.

Customer: replied 10 months ago.

Your printer is connect to your Network, If yes please let me know the Ip Address of your Printer.

Customer: replied 10 months ago.

Please follow the below step to add Printer, Once you done please let me know the status.

  1. Click on the Apple symbol on the top, left-hand corner. Then, click System Preferences.

  2. Click on the Printers & Scanners icon.

  3. Click the plus “+” sign to add the printer. (You may have to hit Add Printer.. after clicking the plus sign)

  4. A new window will open. Click on the IP icon at the top and fill out the information.
    You can use the Generic PostScript or Generic PCL Printer options. However, these will not support any advanced features with your printer.

  5. Add the printer to your computer and it should appear in your printers list once configured. Print a test page to confirm the printer is functioning correctly.

Customer: replied 10 months ago.
Just printed of computer hope it will be okay now thanks


If my effort was helpful, please rate my services.

Scroll the screen up and on the right top corner. Select the stars and click on Submit.

Your rating is important for me.


RakeshPal and 7 other Printers Specialists are ready to help you