How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask rahuljaexpert Your Own Question
Category: Printers
Satisfied Customers: 1658
Type Your Printers Question Here...
rahuljaexpert is online now

I have recently bought HP ENVY 5030, Just replaced the

This answer was rated:

Hello I have recently bought HP ENVY 5030
JA: What's the brand and model of your printer?
Customer: Just replaced the cartridges and it is telling me they have to be enrolled with you but I have already enrolled which is how I got the new ink
JA: How long has this been going on with your printer?
Customer: This morning
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I believe I keep it up to date - I am printing from I Pad
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Thats it I think

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions, i understand that you are facing issues with your Printer , Correct ?

Customer: replied 2 months ago.

Yes , For the HP Printers you will have to enroll yourself to HP instant Ink for the same :)

Customer: replied 2 months ago.
I am already enrolled in the Instant Ink but my printer is asking me to enrol again?

Let me provide you the contact number so that it would be convenient for you .

rahuljaexpert and 3 other Printers Specialists are ready to help you
Customer: replied 2 months ago.
I already have - hence my new ink arrived so I have replaced the cartridges today but cannot print as the printer says enrol - does this happen for each set of new ink ?

Here is the number ,

HP instant Ink Number 1-***-***-****

There must be something missing that is why it is asking you to enroll , Call on the above number and they would walk you through .

If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you :)

Also I would request you to please rate my services if you liked my effort :)
You will see a rating enabled for this question on top.
I kindly request you to provide me with above star and above rating if you liked my assistance. It will be very helpful .

Thanks for the rating :) If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you :)

Customer: replied 2 months ago.
Thank You.


Customer: replied 2 months ago.
The number you have given me is not recognised please check for me

Sure , Allow me a moment .

HP Printer Support:

Monday through Friday 8:00 a.m. to Midnight EST / Saturday through Sunday 9:00 a.m. to 9:00 p.m. EST (Excluding public holidays)

(888)(###) ###-####/strong>