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ManojChaitanya
ManojChaitanya,
Category: Printers
Satisfied Customers: 1172
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I have genuine hp cartridges in my hp envy 4527, but the

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I have genuine hp cartridges in my hp envy 4527, but the printer won't accept them.
JA: What's the brand and model of your printer?
Customer: hp envy 4527
JA: How long has this been going on with your printer?
Customer: I haven't been able to use it for a month.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: about a month ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: my colour ink cartridge was sent by you, black cartridge(hp) was bought on amazon

Hello, My name is***** will help you resolve this issue today.

I understand that you are facing difficulties with printing. Do you have any error code or message?

Customer: replied 2 months ago.
no, just to visit hp website

Okay, were you enrolled for HP instant Ink before?

Customer: replied 2 months ago.
enrolled when I bought printer, about year ago

Okay, you need to cancel this to continue using the new cartridges on the device. Would you like a phone number to contact HP Instant ink to get this done?

Customer: replied 2 months ago.
please

Sure, Please contact HP on 1‑855‑785‑2777 to get help with this. Thank you for the opportunity to serve you. Please rate the conversation. Your feedback is important to us. Rating is now enabled on the top of this page. Use the Star rating option to submit.

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