How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask ManojChaitanya Your Own Question
Category: Printers
Satisfied Customers: 1688
Type Your Printers Question Here...
ManojChaitanya is online now

I have genuine hp cartridges in my hp envy 4527, but the

This answer was rated:

I have genuine hp cartridges in my hp envy 4527, but the printer won't accept them.
JA: What's the brand and model of your printer?
Customer: hp envy 4527
JA: How long has this been going on with your printer?
Customer: I haven't been able to use it for a month.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: about a month ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: my colour ink cartridge was sent by you, black cartridge(hp) was bought on amazon

Hello, My name is***** will help you resolve this issue today.

I understand that you are facing difficulties with printing. Do you have any error code or message?

Customer: replied 9 months ago.
no, just to visit hp website

Okay, were you enrolled for HP instant Ink before?

Customer: replied 9 months ago.
enrolled when I bought printer, about year ago

Okay, you need to cancel this to continue using the new cartridges on the device. Would you like a phone number to contact HP Instant ink to get this done?

Customer: replied 9 months ago.

Sure, Please contact HP on 1‑855‑785‑2777 to get help with this. Thank you for the opportunity to serve you. Please rate the conversation. Your feedback is important to us. Rating is now enabled on the top of this page. Use the Star rating option to submit.

ManojChaitanya and 6 other Printers Specialists are ready to help you