Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I'm sorry about your printer issue. I'm glad to assist you today. Yes, you can re-set up your printer using the USB cable. First, do you have Windows XP, Vista, 7, 8, 10, or Mac computer?Please reply at the box below, then click on the Send button below. Thank you,
Can you please go to Control Panel > (System and Security) > System and confirm your exact Windows version there?
Are you able to open Control Panel on your computer?
Please reply at the box below, then click on the Send button below. Thank you,
Please stay with me on this page. Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. Please try the following steps:
- If there is still issue, you can uninstall / remove the Canon driver program in Control Panel > Programs / Programs and Features. Then download / install the TS3100 series MP Drivers Ver.1.01 (Windows) at the website below:
Please let me know if there is still issue. We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.
You're welcome. Great. Thank you for the update.