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Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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Can you help me with new mg5750 printer pls, wirelessly, Its

Customer Question

Can you help me with new mg5750 printer pls
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: Its new so I guess it updated when setting up?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It won't print pdf except as solid black page
Submitted: 2 months ago.
Category: Printers
Expert:  tyroneboman replied 2 months ago.

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?