How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan,
Category: Printers
Satisfied Customers: 6673
Experience:  Senior IT Support Specialist at Brookfield Asset Management
101830517
Type Your Printers Question Here...
Ameen Khan is online now

I have a canon printer and its not printing cos it says i

Customer Question

i have a canon printer and its not printing cos it says i need to update the firmware
JA: How are you connecting to your Canon printer: wirelessly or by USB?
Customer: how do i do it
JA: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?
Customer: never have its quite new its connected wireless to my desktop
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Printers
Expert:  Ameen Khan replied 14 days ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

 

To answer your question ->

​Follow the steps from this link below

-------------

Let me know if you have any follow up questions. I am here to help you.