How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask K Dismas Your Own Question
K Dismas
K Dismas, Engineer
Category: Printers
Satisfied Customers: 2536
Experience:  Developer/Programmer/Computer Technician
Type Your Printers Question Here...
K Dismas is online now

I am having trouble connecting my Epson WF 7620 printer to

Customer Question

Hi, I am having trouble connecting my Epson WF 7620 printer to my i Mac computer
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: I think wirelessly
JA: When did you last update the printer driver software?
Customer: no, sorry, I can see there's a wire connected from my printer to the computer
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Customer: replied 7 months ago.
on my computer in the System Preferences it say idle, default
Expert:  K Dismas replied 7 months ago.

Hello my name is ***** ***** JustAnswer,

I am really sorry for the trouble you are facing in right now

But I'm here and happy to assist you today.

Can you please turn off the printer, unplug the power to the printer

Then wait 10 minutes, plug it back again the power , turn it on and let me know if it resolve the issue

Let me know the results.