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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 2392
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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M5650 not printing, Canon M5650, Today, Not sure. How can I

Customer Question

M5650 not printing
JA: What's the brand and model of your printer?
Customer: Canon M5650
JA: How long has this been going on with your M5650?
Customer: Today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Not sure. How can I tell
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: Just remembered - lastMonday
Submitted: 13 days ago.
Category: Printers
Customer: replied 13 days ago.
Canon printer MG5650 will photocopy but not print. The message says ‘cannot connect to the network. Check the LAN connection and network settings’. How do I do that please.
Customer: replied 13 days ago.
I have just sorted it out myself so please disregard my question. Thanks
Expert:  VanHilton M replied 13 days ago.

 

 

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

 

I will be assisting you to fix the issue you are having.

 

May I know what troubleshooting have you done?

Expert:  VanHilton M replied 13 days ago.

Make sure that the printer is turned on. Press & hold the [Wi-Fi] button on the top of the printer until the alarm lamp flashes once. Make sure that the lamp next to this button starts to flash blue and then go to your access point and press the [WPS] button within 2 minutes.