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Suma MN
Suma MN,
Category: Printers
Satisfied Customers: 2612
Experience:  Technical Support Engineer at Tanama Software Private Limited
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My printer has become disconnected from my router, Samsung

Customer Question

My printer has become disconnected from my router
JA: What's the brand and model of your printer?
Customer: Samsung CLX-6260FW
JA: How long has this been going on with your CLX-6260FW?
Customer: Since it ran out of paper this morning after priting one page. I put in more paper and it said it had a paper jam. I took some paper out and checked all visible orifices for a paper jam, but there isn't one. WhileI was doing this the cable connecting the printer to the router came out, but i've replaced it, and it still says it's disconnected.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I'm not sure, but probably when I was connected to fibre and a new router was installed.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't think so...
Submitted: 12 days ago.
Category: Printers
Expert:  Suma MN replied 12 days ago.

Hello! Welcome to JustAnswer. My name is Suma. I am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?


Expert:  Suma MN replied 12 days ago.

May I know if you are still connected with me?


Expert:  Suma MN replied 12 days ago.

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given me for your printer, this is the best answer that I am able to provide at this time. If this does not solve your issue, please feel free to come back and provide me with more information and I will do my best to help you find a solution.


Click on the below link and follow the steps on it to connect the printer to your wifi network.