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K Dismas
K Dismas,
Category: Printers
Satisfied Customers: 1168
Experience:  CEO at Michel Jean Lahoylahoy Rodulfa
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My printer wont scan to my pc, it just says not connected

Customer Question

my printer wont scan to my pc
JA: Is there an error code on your printer when you try to scan?
Customer: it just says not connected but i can print from my pc
JA: When did you last update the printer driver software?
Customer: the printer is only a couple of months old
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no, thats it
Submitted: 9 days ago.
Category: Printers
Expert:  K Dismas replied 9 days ago.

Hello my name is Kent from JustAnswer,

I am really sorry for the trouble you are facing in right now

But I'm here and happy to assist you today.

 

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 5 minutes

Reconnect the power cord to a wall outlet and to the printer.

Turn the printer on and try to scan again.

Customer: replied 9 days ago.
no joy i am afraid. it still says no pc found
Expert:  K Dismas replied 9 days ago.

May I know if this is a windows pc or mac?