How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask K Dismas Your Own Question
K Dismas
K Dismas, Engineer
Category: Printers
Satisfied Customers: 2481
Experience:  Developer/Programmer/Computer Technician
104540271
Type Your Printers Question Here...
K Dismas is online now

My printer wont scan to my pc, it just says not connected

Customer Question

my printer wont scan to my pc
JA: Is there an error code on your printer when you try to scan?
Customer: it just says not connected but i can print from my pc
JA: When did you last update the printer driver software?
Customer: the printer is only a couple of months old
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no, thats it
Submitted: 5 months ago.
Category: Printers
Expert:  K Dismas replied 5 months ago.

Hello my name is ***** ***** JustAnswer,

I am really sorry for the trouble you are facing in right now

But I'm here and happy to assist you today.

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 5 minutes

Reconnect the power cord to a wall outlet and to the printer.

Turn the printer on and try to scan again.

Customer: replied 5 months ago.
no joy i am afraid. it still says no pc found
Expert:  K Dismas replied 5 months ago.

May I know if this is a windows pc or mac?