How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask K Dismas Your Own Question
K Dismas
K Dismas, Engineer
Category: Printers
Satisfied Customers: 2504
Experience:  Developer/Programmer/Computer Technician
Type Your Printers Question Here...
K Dismas is online now

I have just bought a MFC-J6930DW printer and it was working

Customer Question

Hi, I have just bought a MFC-J6930DW printer and it was working fine uo until this morning. I have gone to print off a document and it is still in the queue. It says that the printer is offline
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: It is shown connected to the wifi on the printer LCD
JA: When did you last update the printer driver software?
Customer: I last updated when I installed it last week
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No that's it.
Submitted: 6 months ago.
Category: Printers
Expert:  K Dismas replied 6 months ago.

Hello my name is ***** ***** JustAnswer,

I am really sorry for the trouble you are facing in right now

But I'm here and happy to assist you today.

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 5 minutes

Reconnect the power cord to a wall outlet and to the printer.

Turn the printer on.

Let me know the results after.