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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 2563
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I have a canon pixma 6150, I'm at a fair, and the grey ink

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hi! I have a canon pixma 6150, I'm at a fair, and the grey ink is showing red (not flashing) the prints are not good :-( hi Pearl!
JA: What kind of computer or device are you printing from?
Customer: Mac
JA: How long has this been going on with your Pixma?
Customer: laptop!
JA: When did you last update the Operating System (OS) on your model
Customer: Just since yesterday. I have not updated OS for some time, as I didn't dare before this christmas market!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: there have been no issues until now
Customer: replied 6 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 6 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 days ago.
I am at a fair and supposed to be printing for clients, so in a bit of a pickle! If there's any way to get help quickly that would be much appreciated. I'm just a bit confused about the expert services, is that an extra charge?
Customer: replied 6 days ago.
hello?

 

 

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

 

I will be assisting you to fix the issue you are having.

 

May I know what troubleshooting have you done?

 

Customer: replied 6 days ago.
hello, thank you for writing. I have cleaned the printer heads and run all the tests. I have replaced all the ink (original cartridges) only one - the grey - keeps having a red light, and must be blocked as it looks like the grey is missing in the print.

Can you please elaborate the issue so that I may assist you further?

 

Customer: replied 6 days ago.
There's not much else to say, also I am now not next to the printer.
The red light is burning on the grey ink and the prints are bad, no matter what I've done it's not helped.

Most of the time, the flashing red light indicates that you are running low on paper.

Customer: replied 6 days ago.
no, it's the red light directly above the print cartridge

Did you try to unplug all the cords?

Customer: replied 6 days ago.
yes.

It's a hardware issue you need to bring that in the local shop

Customer: replied 6 days ago.
Never mind I feel this is not going to be very helpful.
Customer: replied 6 days ago.
okay, thanks

if you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service for 39, that is just an automated offer it does not apply in this case.

 

 

Thank you

Customer: replied 6 days ago.
thank you have a good day.

You're welcome

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