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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 47105
Experience:  Troubleshoot printers, scanners, etc.
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Have changed my router and connot get my laptop to talk to

Customer Question

Have changed my router and connot get my laptop to talk to my Canon TS5151 printer.Can you help?
JA: What kind of computer or device are you printing from?
Customer: A Samsung lap top
JA: How long has this been going on with your TS5151?
Customer: Since I installed a new BT hub router. My tablet and my smart phone are both linked OK to the printer.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Never have.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No I don't think so.
Submitted: 8 days ago.
Category: Printers
Viet - Printer Tech
Expert:  Viet - Printer Tech replied 8 days ago.

Hi,
I'm sorry about your printer issue. I'm glad to assist you today. Does your Samsung laptop have Windows XP, Vista, 7, 8, or 10? Were you able to do the wireless / network setup on the printer?
Please reply at the box below, then click on the Send button below. Thank you,

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Customer: replied 8 days ago.
My lap top has Windows 7. Yes I set up wireless connection on my printer.and was working OK on my previous BT router.
Expert:  Viet - Printer Tech replied 8 days ago.

Thank you. I do live online support. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/rtgf3xs
Then open / run / install the item called Elsinore.ScreenConnect.Client when prompted at the bottom.
Please reply at the box below. Thank you,

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Expert:  Viet - Printer Tech replied 8 days ago.

1. On your computer, click on the website https://tinyurl.com/rtgf3xs
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below, then click on the Send button below. Thank you,

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Expert:  Viet - Printer Tech replied 8 days ago.

Solution #1:

  1. Disconnect the power cord(s) from your Internet modem / router device(s) for about 3 minutes, then reconnect.
  2. Turn off your printer, then disconnect the power cord from the printer for about 2 minutes. Then reconnect, then turn the printer back on.
  3. Wait about 5 minutes, then see if you can print now.

Solution #2:

  1. Press the Home button on the Canon printer.
  2. Select the gear / wheel icon. (That's Setup option.)
  3. Select option Settings.
  4. Select option Device settings.
  5. Select option Reset settings. (Scroll down first.)
  6. Select option LAN settings only and confirm.
  7. Then do the Wireless LAN setup option on the printer's screen in order to select / re-connect to your Wi-Fi wireless network name and password. Please click on the website below for the full instructions / illustrations:
    https://ugp01.c-ij.com/ij/webmanual/Tutorial/TS5100%20series/EN/TRL/trl-0003.html
  8. If successful, then check printing.

Solution #3:

  1. Go to Control Panel > Hardware and Sound / Devices and printer, then remove your Canon printer there for now. (Or if needed, go to Settings > Devices > Printers & Scanners and remove the Canon printer there for now.)
  2. Then download and install the TS5100 series MP Drivers Ver.1.01 (Windows) at the website below and check:
    https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts5151.html?type=drivers&driverdetailid=tcm:14-1605122
    - Only if needed, please download and install the item TS5100 series Full Driver & Software Package (Windows) at the website below:
    https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts5151.html?type=drivers&driverdetailid=tcm:14-1605126

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.

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