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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 47131
Experience:  Troubleshoot printers, scanners, etc.
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Have a new HP PC. Printer cannot find it to scan? No just

This answer was rated:

have a new HP PC. Printer cannot find it to scan?
JA: Is there an error code on your printer when you try to scan?
Customer: No just says cannot find printer
JA: When did you last update the printer driver software?
Customer: whenever I get the message from you asking to do it
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no thanks

Hi,
I'm sorry about your printer issue. I'm glad to assist you today. Are you able to print?

What's the model of your printer?
Please reply at the box below, then click on the Send button below. Thank you,

Customer: replied 11 days ago.
Yes I can print. The model is MFC-J6530DW

Thank you. On your new HP computer, please click on the website below:

https://support.brother.com/g/b/downloadend.aspx?c=gb&lang=en&prod=mfcj6530dw_us_eu_as&os=10013&dlid=dlf102826_000&flang=4&type3=11

There, scroll down and download the Full Driver & Software Package, and install it.

Once the installation is finished successfully, open the Brother Utilities program icon on your computer, then click option ControlCenter there. Then you can scan there.

Please let me know if there is still issue. Please reply at the box below, then click on the Send button below. Thank you for your patience.

Viet - Printer Tech and 2 other Printers Specialists are ready to help you
Customer: replied 11 days ago.
down load stopped half way through the process!
What next?

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/uygrgsx
Then open / run / install the item called Elsinore.ScreenConnect.Client when prompted at the bottom.
Please reply at the box below. Thank you,

I have resolved the scanning issue via remote support. If you need help with anything else, please come back anytime. Thank you very much.