How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Joseph Newman Your Own Question
Joseph Newman
Joseph Newman,
Category: Printers
Satisfied Customers: 2072
Experience:  Lead Technician at Maryville City Schools
Type Your Printers Question Here...
Joseph Newman is online now

Canon MX350 error 5B00, yes, I haven't for ages, No thank

This answer was rated:

Canon MX350 error 5B00
JA: Is your Pixma displaying the error on all print jobs, even after you restart it?
Customer: yes
JA: When did you last update the printer driver software?
Customer: I haven't for ages
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No thank you
Customer: replied 7 months ago.
Are you still there?
Customer: replied 7 months ago.
It is taking rather a long time for a reply.

Hello. My name is Joseph. Can I assist you with your printer issue?

Joseph Newman and 3 other Printers Specialists are ready to help you
Customer: replied 7 months ago.
Hi Joseph As previously explained My Canon. MX350 has a warning of B500 I have unplugged the machine and re plugged it but still the warning appears

Have these settings been tried?

  1. Step 1:-Turn Off Printer. Make sure the printer is turned off.
  2. Step 2:- Hold the “Resume” Button. ...
  3. Step 3:- Hold the “Power” Button. ...
  4. Step 4:- Release the “Resume” Button. ...
  5. Step 5:- Release the “Power” Button. ...
  6. Step 6:- Reset Counter Absorber. ...
  7. Step 7:- Turn On Printer.

Please contact Printer support at 44-***-***-****

Customer: replied 7 months ago.
Don’t worry I think it is time for a new machine

Ok, thank you.