Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Welcome to JustAnswer. My name is Suma. I am happy to be assisting you today.I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.May I know whom I am chatting with?
May I know if you are still connected with me?
I understand that you are unable to connect the printer to print wirelessly. If that is correct, I will be glad to help you in fixing the issue.
What is the make and model of the printer?
Is this the same computer with which you are trying to use the printer?
Please note: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by the website, not by me. I can offer you whatever is needed to solve your problem.
Is this a MAC computer or a Windows computer?
Thank you. Please allow me a few minutes and let me provide you the steps.
Please press and hold the Wireless button and cancel button for 3 seconds to restore the wireless settings on your printer.
The power button will blink for few seconds indicating that the printer has reset the network settings and it is now auto wireless connect mode.
Now, download the printer driver.
Click on the below link.
Search for your printer model and select download to get the recommended software for you printer.
Double click on the downloaded software and follow the on-screen instructions. Make sure to check the checkbox next to Enable HP auto Wireless to connect while installing the software.
You can also follow the instructions on the below link.