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Tech Expert
Tech Expert, Engineer
Category: Printers
Satisfied Customers: 3169
Experience:  Technical Support Engineer
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Changed router and can't connect printer to print

Customer Question

Changed router and can't connect printer to print wirelessly
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: works from usb but not wirelessly
JA: When did you last update the printer driver software?
Customer: Thought I did today but could try again
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Printers
Expert:  Tech Expert replied 15 days ago.

Hello! Welcome to JustAnswer. My name is Suma. I am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

 

Expert:  Tech Expert replied 15 days ago.

May I know if you are still connected with me?

 

 

Customer: replied 15 days ago.
yes
Expert:  Tech Expert replied 15 days ago.

I understand that you are unable to connect the printer to print wirelessly. If that is correct, I will be glad to help you in fixing the issue.

What is the make and model of the printer?

Customer: replied 15 days ago.
Hp Deskjet 2652
Expert:  Tech Expert replied 15 days ago.

Is this the same computer with which you are trying to use the printer?

 

 

Customer: replied 15 days ago.
Just type it please
Expert:  Tech Expert replied 15 days ago.

Please note: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by the website, not by me. I can offer you whatever is needed to solve your problem.

 

Is this a MAC computer or a Windows computer?

 

Customer: replied 15 days ago.
Windows primarily with a Mac as backup
Expert:  Tech Expert replied 15 days ago.

Thank you. Please allow me a few minutes and let me provide you the steps.

Expert:  Tech Expert replied 15 days ago.

Please press and hold the Wireless button and cancel button for 3 seconds to restore the wireless settings on your printer.

The power button will blink for few seconds indicating that the printer has reset the network settings and it is now auto wireless connect mode.

Now, download the printer driver.

Click on the below link.

http://123.hp.com

Search for your printer model and select download to get the recommended software for you printer.

Expert:  Tech Expert replied 15 days ago.

Double click on the downloaded software and follow the on-screen instructions. Make sure to check the checkbox next to Enable HP auto Wireless to connect while installing the software.

Expert:  Tech Expert replied 15 days ago.

You can also follow the instructions on the below link.

https://support.hp.com/in-en/document/c05367434