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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2028
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My Canon printer isn't printing. This happens for time to

Customer Question

My Canon printer isn't printing. This happens for time to time.
JA: How are you connecting to your Canon printer: wirelessly or by USB?
Customer: With a grey cable
JA: When did you last update the printer driver software?
Customer: Oh.... how do I do that?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: no... just need it to print
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

I may need to ask you further questions to give you a fully detailed answer.

May I know the exact model number of your printer? E.g. Canon MG5220

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox (photocopy) without using the computer?