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Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
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My Canon printer isn't printing. This happens for time to

Customer Question

My Canon printer isn't printing. This happens for time to time.
JA: How are you connecting to your Canon printer: wirelessly or by USB?
Customer: With a grey cable
JA: When did you last update the printer driver software?
Customer: Oh.... how do I do that?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: no... just need it to print
Submitted: 17 days ago.
Category: Printers
Expert:  Shefin replied 17 days ago.

Hi, my name is Shefin and welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.


I may need to ask you further questions to give you a fully detailed answer.


May I know the exact model number of your printer? E.g. Canon MG5220


May I know the operating system you are using? Is it Windows 10?


Are you able to copy like Xerox (photocopy) without using the computer?